Shipping policy

At COSMEDERM, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how your order is processed and delivered.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive shipping or tracking information where available.

2. Delivery Time

Orders are generally delivered within 3–7 business days after dispatch, depending on your location and courier service.

Delivery times may vary for remote locations, during holidays, or because of circumstances beyond our control.

3. Shipping Charges

Free shipping is available on eligible orders as displayed on our website at the time of purchase.

If shipping charges apply, the applicable amount will be clearly displayed during checkout before you complete your order.

4. Order Tracking

Once your order has been shipped, tracking information may be provided through the contact details supplied during checkout.

You can use the tracking information to check the status of your shipment.

5. Delivery Delays

Although we work with delivery partners to ensure timely delivery, delays can sometimes occur due to:

  • Weather conditions
  • Courier delays
  • Public holidays
  • Incorrect or incomplete delivery information
  • Remote delivery locations
  • Unforeseen logistical circumstances

COSMEDERM is not responsible for delays caused by third-party courier services or circumstances outside our reasonable control.

6. Incorrect Shipping Information

Please make sure your name, phone number, and shipping address are correct before placing your order.

If incorrect information is provided and the order cannot be delivered, additional shipping charges may apply for re-delivery where applicable.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us within 3 days of delivery with your order number and clear photographs of the package/product.

We will review the issue and provide an appropriate resolution according to our Return & Refund Policy.